CUSTOMER FEEDBACK QUESTIONNAIRE

PLEASE FILL IN ALL FIELDS AND TICK THE BOX THAT BEST DESCRIBES YOUR LEVEL OF SATISFACTION

Organisation Name

Key Contact Name

Telephone Number

PRODUCTS AND SERVICES

	Very Satisfied 5	Satisfied 4	Neutral 3	Dissatisfied 2	Very Dissatisfied 1
Meeting your expectations for the service and products	Very Satisfied 5Meeting your expectations for the service and products Very Satisfied 5	Satisfied 4Meeting your expectations for the service and products Satisfied 4	Neutral 3Meeting your expectations for the service and products Neutral 3	Dissatisfied 2Meeting your expectations for the service and products Dissatisfied 2	Very Dissatisfied 1Meeting your expectations for the service and products Very Dissatisfied 1
Overall value for money	Very Satisfied 5Overall value for money Very Satisfied 5	Satisfied 4Overall value for money Satisfied 4	Neutral 3Overall value for money Neutral 3	Dissatisfied 2Overall value for money Dissatisfied 2	Very Dissatisfied 1Overall value for money Very Dissatisfied 1
On time delivery - Dependability and reliability	Very Satisfied 5On time delivery - Dependability and reliability Very Satisfied 5	Satisfied 4On time delivery - Dependability and reliability Satisfied 4	Neutral 3On time delivery - Dependability and reliability Neutral 3	Dissatisfied 2On time delivery - Dependability and reliability Dissatisfied 2	Very Dissatisfied 1On time delivery - Dependability and reliability Very Dissatisfied 1
Support and Assistance - Ease of access to support, response time to queries etc.	Very Satisfied 5Support and Assistance - Ease of access to support, response time to queries etc. Very Satisfied 5	Satisfied 4Support and Assistance - Ease of access to support, response time to queries etc. Satisfied 4	Neutral 3Support and Assistance - Ease of access to support, response time to queries etc. Neutral 3	Dissatisfied 2Support and Assistance - Ease of access to support, response time to queries etc. Dissatisfied 2	Very Dissatisfied 1Support and Assistance - Ease of access to support, response time to queries etc. Very Dissatisfied 1
Documentation - Accuracy, completeness and clarity	Very Satisfied 5Documentation - Accuracy, completeness and clarity Very Satisfied 5	Satisfied 4Documentation - Accuracy, completeness and clarity Satisfied 4	Neutral 3Documentation - Accuracy, completeness and clarity Neutral 3	Dissatisfied 2Documentation - Accuracy, completeness and clarity Dissatisfied 2	Very Dissatisfied 1Documentation - Accuracy, completeness and clarity Very Dissatisfied 1
General communications - E.g. appropriate information provided in a timely fashion	Very Satisfied 5General communications - E.g. appropriate information provided in a timely fashion Very Satisfied 5	Satisfied 4General communications - E.g. appropriate information provided in a timely fashion Satisfied 4	Neutral 3General communications - E.g. appropriate information provided in a timely fashion Neutral 3	Dissatisfied 2General communications - E.g. appropriate information provided in a timely fashion Dissatisfied 2	Very Dissatisfied 1General communications - E.g. appropriate information provided in a timely fashion Very Dissatisfied 1
Overall Satisfaction with service provided - flexibility, responsiveness, communications etc.	Very Satisfied 5Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Very Satisfied 5	Satisfied 4Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Satisfied 4	Neutral 3Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Neutral 3	Dissatisfied 2Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Dissatisfied 2	Very Dissatisfied 1Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Very Dissatisfied 1

Any further comments to improve our service or additional service requirements you may have?

Organisation Name

Key Contact Name

Telephone Number

PRODUCTS AND SERVICES

	Very Satisfied 5	Satisfied 4	Neutral 3	Dissatisfied 2	Very Dissatisfied 1
Meeting your expectations for the service and products	Very Satisfied 5Meeting your expectations for the service and products Very Satisfied 5	Satisfied 4Meeting your expectations for the service and products Satisfied 4	Neutral 3Meeting your expectations for the service and products Neutral 3	Dissatisfied 2Meeting your expectations for the service and products Dissatisfied 2	Very Dissatisfied 1Meeting your expectations for the service and products Very Dissatisfied 1
Overall value for money	Very Satisfied 5Overall value for money Very Satisfied 5	Satisfied 4Overall value for money Satisfied 4	Neutral 3Overall value for money Neutral 3	Dissatisfied 2Overall value for money Dissatisfied 2	Very Dissatisfied 1Overall value for money Very Dissatisfied 1
On time delivery - Dependability and reliability	Very Satisfied 5On time delivery - Dependability and reliability Very Satisfied 5	Satisfied 4On time delivery - Dependability and reliability Satisfied 4	Neutral 3On time delivery - Dependability and reliability Neutral 3	Dissatisfied 2On time delivery - Dependability and reliability Dissatisfied 2	Very Dissatisfied 1On time delivery - Dependability and reliability Very Dissatisfied 1
Support and Assistance - Ease of access to support, response time to queries etc.	Very Satisfied 5Support and Assistance - Ease of access to support, response time to queries etc. Very Satisfied 5	Satisfied 4Support and Assistance - Ease of access to support, response time to queries etc. Satisfied 4	Neutral 3Support and Assistance - Ease of access to support, response time to queries etc. Neutral 3	Dissatisfied 2Support and Assistance - Ease of access to support, response time to queries etc. Dissatisfied 2	Very Dissatisfied 1Support and Assistance - Ease of access to support, response time to queries etc. Very Dissatisfied 1
Documentation - Accuracy, completeness and clarity	Very Satisfied 5Documentation - Accuracy, completeness and clarity Very Satisfied 5	Satisfied 4Documentation - Accuracy, completeness and clarity Satisfied 4	Neutral 3Documentation - Accuracy, completeness and clarity Neutral 3	Dissatisfied 2Documentation - Accuracy, completeness and clarity Dissatisfied 2	Very Dissatisfied 1Documentation - Accuracy, completeness and clarity Very Dissatisfied 1
General communications - E.g. appropriate information provided in a timely fashion	Very Satisfied 5General communications - E.g. appropriate information provided in a timely fashion Very Satisfied 5	Satisfied 4General communications - E.g. appropriate information provided in a timely fashion Satisfied 4	Neutral 3General communications - E.g. appropriate information provided in a timely fashion Neutral 3	Dissatisfied 2General communications - E.g. appropriate information provided in a timely fashion Dissatisfied 2	Very Dissatisfied 1General communications - E.g. appropriate information provided in a timely fashion Very Dissatisfied 1
Overall Satisfaction with service provided - flexibility, responsiveness, communications etc.	Very Satisfied 5Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Very Satisfied 5	Satisfied 4Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Satisfied 4	Neutral 3Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Neutral 3	Dissatisfied 2Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Dissatisfied 2	Very Dissatisfied 1Overall Satisfaction with service provided - flexibility, responsiveness, communications etc. Very Dissatisfied 1

Any further comments to improve our service or additional service requirements you may have?