Terms & Conditions

 

Delivery and Pick Up

 

Getting Your Goods

During the checkout process on our site you will be able to choose whether you want to have your order delivered to your invoice address or an alternative delivery address, or whether you wish to pickup your goods

Delivery

So long as all the goods on your order are in stock, any orders placed prior to 12.00am will be dispatched the same working day on a next working day delivery service. Any orders placed after 12.00 (again providing the goods are in stock) are guaranteed to be dispatched on the next next working day. Pallet shipments (orders of 30kg+) will be dispatched on a 1-3 working day delivery service.

Pick Up

If the items you wish to purchase are in stock and you wish to collect them then you have a few choices; you can place your order online to reserve items (items will be held for 24hr unless otherwise requested), you can call us up and place your order to reserve your items or you can just pop in to our trade counter to pick the items up!

Special Delivery Instructions

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, ‘leave parcel in porch if not in’, we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested.

You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Delivery Times

  • Should we be out of stock of an item, we will inform you as soon as possible.
  • Unfortunately, we cannot offer compensation for deliveries that are delayed.
  • Customers living in remote areas should note that some delivery services may be affected, or may not be available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0845 130 7258.
  • If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.

Secure Payment

 

FMC offers you a variety of payment methods, allowing you to pay in the most convenient way. You can set up a 30 day trade account (after approval), pay by card, request a proforma, send a cheque to us with an order or even pay when you come and pick-up the goods from our trade counter! We do not store any of your payment details on our system, so your security is never put in jeopardy, complying with the Data Protection Act.

Should you ever have a query regarding your security or the authenticity of the site, then please contact sales@extinguishercabinets.co.uk and we will be sure to answer any of your questions as quickly as possible.

UK Tax Charges

We charge UK VAT at 20% (VAT no GB).

 

Transport Damages

 

Transport damage

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.